List of Frequently Asked Questions

For the convenience of our customers we do free site surveys 6 days a week. We then send out our floor restoration free quotations within 48 hours following the site visit.

There is no obligation to book our services, however, most of our customers proceed to book with us.

At our site surveys we provide detailed information and make a note of any specific requirements, which you may have about your wooden floor restoration services.

To book a free site visit use the on our website or for advice, please call 08000239197 or 02039254864.

Yes, as per our Terms & Conditions there is a minimum charge per booking, which varies on type of services.

Please, see our Prices for Floor Sanding & Repairs for more information.

Currently, we do not take deposits for our wood floor renovation and wood floor aftercare services.

You can rest assured that payment for labour is only due upon completion of the works.

Yes.

Your wooden floors and your home are safe with us - we have a comprehensive Public Liability and Treatment Risk insurance with a limit of £5,000,000.

We stand behind the quality of all our floor restoration services.

Our Service Guarantee covers all floor restoration services provided by us. Some limitations and exclusions applu apply. These are outlined in our Terms & Conditions.

More information on our Service Guarantee is available in our Service Guarantee section and our Terms & Conditions.

On completion of your floor renovation service you will receive an invoice for the works and we accept payment by card, bank transfer or cash.

Payment options and our details are available with our online sales invoice.

Permanent personal presence is not required during the time of the floor sanding works and we offer key collection and return service.

However, we strongly advise that either yourself or a representative on your behalf is available when required for decisions related to colour, finish and furniture, which will require moving around by our team.

Also, please note that while we take all reasonable care to ensure that your property is safe and secure, we are not responsible for guarding your property, particularly when there are other builders on site. Therefore, please make sure that you discuss any particular arrangements with us in advance if you are planning to be away during a floor sanding service.

Yes. As a reputable and trusted wood floor sanding company, many of our projects are covered by insurance companies. We often make specific arrangements to ensure that from the very beginning of our projects there is clarity regarding who will be inspecting the floors once they have been sanded and sealed.

Gap filling with saw-dust and rasin filler on floorboards is exempt from our Service Guarantee.

While working on the surface of your floors during floorboards sanding / repairs we endeavour to make every effort to increase its solidness, before proceeding with the gap filling. It is in fact the solidness of the floor boards, as well as the condition of its support (joists) that will define the durability of the gap filling, not the quality of the product we use or our service.

To reflect the current prices of materials, our quotations are valid for 2 months only. Should you wish to make a booking after more than 2 months from receiving our quote, please contact a member of our team to check whether the quote is still valid or not.

Yes. We provide re-oiling / re-waxing service for wooden floors, with original oil-based finish. We can also do a site visit to assess if the condition is applicable for re-oiling service or if floor sanding and refinishing will be required instead.

Please be prepared with some photos as well, showing the condition of the floors.

All our technicians are carefully vetted to ensure they meet the highest standards of quality and professionalism.

To join our network of flooring specialists, we make sure our local floor restoration technicians can demonstrate extensive experience, expertise, and skill in floor restoration. This includes a deep understanding of the floor finishes we use, proficiency with our advanced floor sanding equipment, and knowledge of various timber species.

We hold our team to strict standards to guarantee top-tier service and outstanding results every time.

Additional qualifications and courses are a benefit, but as we value our experts based on results, our main focus is on previous experience and eye for detail, which is key to delivering an excellent finish.

In most cases when floor repairs are required we can supply same age of parquet flooring blocks, solid or engineered wood flooring planks. In some cases we may need to produce planks or blocks from same timber material, to match the existing flooring.

If we cannot find the same product or material, we can supply the closest timber and do a close colour match with floor staining.

For domestic floor sanding services, we apply 1 coat of primer followed by 2 coats of lacquer. The final sheen options are extra-matt, matt, satin, and gloss.

For floor sanding in public spaces (offices, schools, church halls), we use 1 coat of primer and 3 coats of commercial-grade lacquer, with sheen options including extra-matt, matt, and satin.

Extra coats are available upon request, but we do not recommend more than 5 coats, including the primer.

Our sanding and oiling service includes 2 coats of clear hardwax-oil or 1 coat of colour oil followed by 1 coat of clear oil. Ocassionally we can increase the number of coats depending on the timber species we are sealing.

Yes, our team is available to help to move larger pieces of furniture out of the areas or we can complete the works in stages, in case the furniture cannot be moved out of the area. Staging of restoration works will usually add an extra day (or more) and therefore a surchase is applicable.

During the floor sanding service, the floors can handle light traffic without disrupting the process.

During the sealing process, the floors can be used between coats. After the final coat is applied, lacquered floors can accommodate foot traffic in 2 hours, while hardwax-oil floors require 5-10 hours, depending on air humidity and the season. Furniture should be moved back into place the following day.

Yes, we can supply matching blocks for most solid and engineered herringbone flooring. Usually after herringbone floor repairs, the floors may need to be sanded, gap filled and re-sealed for achieving uniform appearance to the floor.

Yes, our sanding and sealing service is available to book over the weekend. However, please note that this process is noisy, and noise restrictions often apply in flats and residential areas with blocks.

If your property is a house, we highly encourage you to inform your neighbors about the upcoming work.

Yes, mosaic fingers are quite common assets and very often they go through some repairs. Gap filling is always recommend for this type of floor after the repairs.

Yes, if you are planning to remove a fireplace hearth and you have parquet flooring, floorboards or planked flooring we may be able to help. After the repairs, with matching the floor spare material, the floors will need to be sanded and refinished.

Yes, in our floorboards repairs service we only work with reclaimed pine material, which will reflect age and colour of your existing boards as close as possible.

If the natural colour of the boards is not a good match, we can also adjust it local staining.

In our waxing and re-oiling services we use hardwax-oil and maintenance oil from Osmo, Bona, Woca and Loba brands - are all available in matt and satin sheens.

Yes, with our floor restoration service we can remove and dispose old carpets, tiles, vinyl, laminate or wooden flooring.

Yes, we do supply and installation of matching the floor doorbars and scotia beading.

Lead times can vary, but usually we accommodate works within 2 weeks even in the summer when there is higher demand for the service. We do get cancellations and availability can be random, best is to check with member of the team if your floor restoration works are urgent.

To provide a quick qoute over the phone or by email, we would need to know:

1. the type of flooring you have

2. how many square meters of flooring requires sanding and refinishing

3. if any floor repairs are requited - missing or damaged blocks / planks

4. if you would like to change the colour with floor staining service

For written quotations, please provide your contact details and address of your property.